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Shipping and Return Policy
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PROCESSING AND PACKAGING YOUR ORDER
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We process and ship your order as soon as possible. Typical order processing/fulfillment time prior to shipping your order is 24-48 hours during open business week days. Once your order is processed, the items you ordered are pulled from the warehouse, packaged, then sent out. All orders are shipped UPS ground. If you chose to have your order RUSHED, it will go DHL. I will try to RUSH all orders with the fastest service. I will provide you with a tracking number so you can track your orders progress.
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SHIPPING METHODS
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Standard/Normal Ground Shipping: UPS or USPS--depending on items ordered
Rush Service/Shipping: DHL or other carrier Expedited 2-3 day Shipping-- typically air(please remember the additional 24-48 hours for processing)
A shipping and handling charge will be added to your order during the check-out procedure. Your shipping charges are based on the package destination and the dollar amount of your order. Shipping charges are automatically calculated for you during the ordering procedure. Due to the high costs of air freight, we recommend you select standard ground shipping whenever possible. We will send your ground shipments either with UPS or USPS. If you wish to have rush shipping, you can select that air freight option. Remember when calculating time of arrival for your package to also add in 24-48 hrs for the initial processing and packaging of your order.
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WHERE WE WILL SHIP AND WHERE WE DON'T
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Please note that we will only ship to within the 48 contiguous states in the United States with a choice of ground shipping or air freight. We do not ship internationally at this time, unless specifically noted in this shipping information section. We also do not ship to AP or APO addresses. Most customers choose the standard ground shipping option which is less expensive and takes approximately 10-12 business days of freight time(plus the 24-48 hours for processing). However, we do offer the rush air shipping method for those customers that need their items to arrive more quickly.
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SHIPPING TIME ESTIMATES
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Shipping and handling times are approximate and not guaranteed. Typically allow 10-12 business days for arrival of items shipped via standard ground shipping during non-holiday time periods and allow 12-14 business days during holiday and seasonal periods. If you select DHL / Airmail service shipping, typically allow 4-6 business days for arrival of your items, and that can vary based on package destination as well. Freight time varies by your location and where our merchandise is shipping from. Since we have arrangements with various manufacturers and distributors in different locations around the United States to bring you an extensive selection of quality giftware and home decor products, the products ship from different warehouses or locations with most of the products shipping to you from California. Most non-personalized items will ship from California. We are an online business only and so we do not have a warehouse for you to pick up merchandise from nor a showroom for visiting. We offer an online showroom instead and all orders are shipped directly to customers (even if you happen to live in our general vicinity).
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SHIPPING AND HANDLING FEES
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Below are usual shipping and handling rates that apply to orders. Shipping charges include processing, packaging and shipping costs. These charges are automatically added on to your order when you are checking out. Some times we do specials where the shipping will be discounted, and sometimes free.
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UPS/USPS Standard Ground Shipping/Handling
Delivery in 8-12 Days
Standard Ground Shipping/Handling Charge
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Orders Less than $30 Zone 2-8 $6.50
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Orders: $30-$499.99 Orders: $500 and Up
Zone 2 13% Zone 2 6%
Zone 3 13% Zone 3 6%
Zone 4 13% Zone 4 6%
Zone 5 13% Zone 5 6%
Zone 6 13% Zone 6 6%
Zone 7 13% Zone 7 6%
Zone 8 13% Zone 8 6%
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DHL Air Freight Shipping/Handling
Delivery in 4-6 Days
Rush - Air Freight Shipping/Handling Charge
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Orders Less than $30 Zone 2-8 $22.00
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Orders: $30-$499.99 Orders: $500 and Up
Zone 2 25% Zone 2 20%
Zone 3 25% Zone 3 20%
Zone 4 25% Zone 4 20%
Zone 5 25% Zone 5 20%
Zone 6 25% Zone 6 20%
Zone 7 25% Zone 7 20%
Zone 8 25% Zone 8 20%
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OUT OF STOCK
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In-stock status: Our items are most of the time in stock. Should an item be temporarily out of stock, we will notify you immediately, advise if there might be a suitable substitution item available in case you'd be interested in such a substitution, or credit back your account. If we are unable to reach you within a reasonably short time frame, we will simply credit you back for any out of stock item and ship out the rest of your order to you. We do this so you do not wait for an indeterminate amount of time for an order to ship to you. Also, some customers prefer to choose an alternate item right away, rather than to wait for an out of stock item. We also would be happy to notify you if you are interested in finding out when a currently out of stock item is back in stock. Just let us know you would like for us to give you such notification.
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RETURN POLICY
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Customers sometimes ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will try to do what we can to make it right.
Returns: Our standard return policy is ... we offer a 30 day satisfaction guarantee against defective items ... you must first obtain Adams Decor and Gifts authorization for and instruction about a return and credit back for - or - for return and replacement of, a defective item and any such authorized return must be received by Adams Decor and Gifts within 30 days of your initial date of purchase. Please inspect all items on your orders immediately upon receipt so you can notify us of any problem(s) about your order promptly and we can best assist you.
Simply email our customer support within 20 days of purchase (that will typically mean within 5-10 days of delivery of your order) and we will give you further instructions on how to proceed depending on your particular situation. Please provide relevant details and reference your order number when writing to us. In certain cases you may be asked to provide a copy of your Adams Decor and Gifts receipt or your shipment's packing slip for your request to be processed. When this is requested from you, just forward a copy of your receipt or other purchase documentation to us within the body of your email to support. Any refund or credit will be processed upon receipt of your authorized return, or any replacement will be made following receipt of your return. We do not reimburse for return shipping costs.
IMPORTANT: No items may be returned to Adams Decor and Gifts without a Return Authorization or the merchandise will be considered an unauthorized return.
Special Exceptions to the Above:
NOT DEFECTIVE ITEMS that are returned, as well as "UNAUTHORIZED RETURNS" (packages mailed to Adams Decor and Gifts that are not authorized by us for return), will be credited back to your account less a 20% restock charge. We do not reimburse the original shipping costs we incurred to send you your order. Returns must be received by Adams Decor and Gifts within 30 days of purchase. We do not reimburse for return shipping costs.
Items with Guarantees or Warranties: If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
A DAMAGED ITEM- Items damaged during shipment: Contact us within 20 days of the date of purchase of your order, and your claim will be submitted to the shipping carrier immediately. Once the shipping carrier investigates and approves our claim, we can reimburse you or attempt to replace your damaged order. Note: Established procedures by UPS, US Parcel Post, trucking lines, and DHL, must be complied with or they have legal right to deny your claim. Please keep all boxes and packaging materials for their possible inspection.
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While we usually use USPS parcel post or UPS ground, we may at times use other shipping methods or carriers to best accommodate your order and package(s)(for instance we may ship an item priority mail. If we choose an upgraded shipping method for you without your prior authorization, the upgrade will be provided complimentary and at no additional cost to you.) We will always attempt to get your package to you in the most cost effective and expedited manner. |
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